Directory Assistance

Excell Services is the clear choice when faced with the option of performing directory assistance functions in-house or with another provider! Excell Services is trusted by leading carriers to provide customized directory assistance solutions. Our  houses over 160 million listings - business, residential, local, and long distance. We provide live agent or automated service 24 hours a day, 365 days a year.

Our comprehensive suite of National Directory Assistance service include Flexible Access Options, Customized Branding, Call Completion, Canadian and Puerto Rican Listings, Spanish Services, and Enhanced Directory Assistance.

Our live agents undergo lengthy training processes to ensure they are able to provide exceptional service at every opportunity! Our friendly agents offer information to callers in a timely manner. Anywhere, anytime, Excell Services Service's agents are available to you.

If your company chooses to utilize our automated system, you customers may opt out at any time, and utilize a live agent, once the city/state request is complete. Many of our clients find our automated system to be both cost effective and high quality. The system is extremely flexible, allowing for a choice between three levels of recognition in order to assure the first impression by your customers is a positive one.